General

Be sure to wear comfortable shoes for a city walk.

Bring a drink and a snack.

In summer, I recommend a hat, sunglasses and sunscreen.

In case of rain bring a raincoat and/or an umbrella.

In case of a storm, if possible, the tour will be rescheduled. If not, it will be cancelled.

All tours are to be booked and paid in advance. Please read this page so you are aware of refunds and date change conditions.

I will endeavour to cover all the locations mentioned in the tours descriptions. However, Amsterdam is a dynamic city and some locations may not be available every day, so we will visit an alternative location.

INFO

Be on time!

Please arrive to the meeting point at least 5 minutes before the starting time.

If you are running late, please call my mobile immediately to let me know.

I will wait 20 minutes and then I will leave, and it will be considered as a non-show.

If you arrive late for your tour, any time that has passed will be forfeited and the tour will take place in the remaining time.

If you wish to extend beyond your scheduled time and I am free, add-on time is charged at a rate of €80.- per hour or a part of an hour.

Bookings

It is advisable to book your tour about 2 weeks in advance to secure my availability. However, I understand that you are busy and that you may want to book a tour at a shorter notice. Please drop me an email if you are short in time as I might still be able to fit you in as a last-minute job.

Payment

  • All tours are to be booked and paid in advance.

  • Once the date and time are confirmed an email with a credit card payment link will be sent to you.

  • If you have a Dutch bank account, you can pay via Internet banking or Tikkie app. Please indicate on your booking form.

  • Once the payment is made the system will send me a notice and I’ll email you a confirmation and the meeting point.

  • No date is reserved until the fee is received.

The system I use for credit card payments uses https, which stands for Hyper Text Transfer Protocol Secure, which is the secure version of HTTP – the protocol over which data is sent between your browser and the website that you are connected to.

The ‘S’ at the end of https stands for ‘Secure’. This means all communications between your browser and the website are encrypted.

This means that your financial details are totally secure.

Prices

  • All prices indicated on this website are expressed in Euros (€).

  • I accept credit card payment online using Mollie system which includes an automatic foreign currency conversion. The prices charged by Mollie may vary according to changes in the foreign exchange rates. I have no responsibility for the foreign exchange conversion used by Mollie.

  • Each payment by credit card includes a surcharge as follows; € 0.25 + 2.8%

  • I am liable for the costs of my own transport to the tour.

  • Prices do not include: food and beverages, bicycle rental, POI entry fee, transportation fees during the tour and anything that is not specifically mentioned as included.

Rescheduling Policy

If you have made a booking and you would like to reschedule, you can check my availability via email. If I’m available for the requested time and date, you will get a rescheduling fee request. Once it is paid, a confirmation email with instructions will be sent to you. If I’m not available for the new requested date and time, it will be considered as a cancelation on your behalf.

 

Rescheduling fees are as follows;

Up to 8 days before the date - no charge for rescheduling.

7-5 days before the date - you will be charged extra 50% of the initial fee.

4-2 days - you will be charged extra 80% of the initial fee.

1 day before / on the day - you will be charged extra 100% of the initial fee.

Cancellation and Refund Policy

If you have made a booking and you are not able to attend, you can request a refund of the tour fee via email.

I am not responsible for any delivery or transaction fees paid by you at the time of purchase of the tour. 

Any refunds will be processed back to the purchaser only and will be net of any transaction fees or taxes etc.

 

Cancellation refunds are as follows;

Up to 15 days before the date - you will be refunded 100%.

14-8 days before the date - you will be refunded 50%.

7-2 days - you will be refunded 20%.

1 day before / on the day / 20 minutes late / no show - you will not be refunded.

 

I offer you a 100% refund guarantee if for any reason, I cannot conduct the tour and therefore I cancel the tour.

Transfer of Bookings

All bookings are fully transferable to another nominated party prior to the date of the tour. All variations must be communicated in writing.

Safety

All tours are held in public locations, roads, bicycle lanes, footpaths and the interior of buildings.

While I will continuously endeavor to keep clients safe, clients agree to undertake any event at their own risk to themselves and their equipment.

International clients must take extra care when crossing roads. be careful of the BICYCLES!

Weather

Over the last couple of years, I’ve discovered that if there is the slightest chance of rain according to the weather forecast, clients are deterred from coming on the workshop though rarely we experience heavy rain for long. It usually lasts 10 minutes, then stops or it drizzles… The weather in Amsterdam changes regularly so gray sky in the morning doesn’t always mean heavy rain later. And the weather report, especially the 5-day forecast, is wrong more often than not. There is no point in waiting for a workshop that will be scheduled on a day with a best weather forecast the weather is perfect and that there is a workshop is scheduled... because that will be the day you are at work!

KvK nr: 52741176


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